Refund policy

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To be eligible for a return, please ensure that:

  • The item is in the same condition in which you received it (unworn, unused, with tags, and in its original packaging)
  • You include the receipt or proof of purchase

How to Initiate a Return

  1. Contact Us: Email us at info@idealmagnetsolutions.com to request a return.
  2. Shipping the Item: If your return is accepted, we will provide instructions on how and where to send your package.
    • Return Address:
      3090 Bristol Suite 500
      Costa Mesa, CA 92626

Note: Items returned without first requesting a return will not be accepted. If you have any questions regarding returns, please contact us at info@idealmagnetsolutions.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

  • Custom products (such as special orders) cannot be returned. Please get in touch if you have any questions about your specific item.
  • Sale items and gift cards are not eligible for returns.

Exchanges
The fastest way to secure the item you want is to:

  1. Return the original item following our return process.
  2. Once the return is accepted, place a separate order for the new item.

Refunds

  • We will notify you once we’ve received and inspected your return and inform you if your refund is approved.
  • If approved, the refund will be automatically issued to your original payment method within 10 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, please contact us at info@idealmagnetsolutions.com.